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RTO Policies and Documents

These documents apply to domestic part.

Policies and Key Documents

STUDENT HANDBOOK

ENROLMENT POLICY

FEE AND REFUND POLICY

COMPLAINTS AND APPEALS POLICIES

TRAINING AND ASSESSMENT POLICIES

RPL AND CREDIT TRANSFER POLICIES

TRANSITION POLICY

ADDITIONAL SUPPORT POLICY

CERTIFICATION POLICY

DOMESTIC COURSE FEE SCHEDULE

Forms

CREDIT TRANSFER FORM

COMPLAINTS LODGEMENT FORM

APPEALS LODGEMENT FORM

WITHDRAWAL FROM TRAINING FORM

REFUND REQUEST FORM

COURSE FEEDBACK FORM

OPPORTUNITY FOR IMPROVEMENT FORM

ASSET BORROWING FORM

CRICOS Policies and Documents

These documents apply to international part.

Policies and Key Documents

STUDENT HANDBOOK

RECRUITMENT POLICY

RPL AND CREDIT TRANSFER POLICY

ONLINE LEARNING POLICY

COURSE PROGRESS AND INTERVENTION POLICY

CRITICAL INCIDENT POLICY

FEES AND REFUND POLICY AND PROCEDURES (SEE AGREEMENT)

KEY CONTACT PERSON (IN YOUR STUDENT SYSTEM)

STUDENT SUPPORT POLICY

AVAILABLE SUPPORT SERVICES (TALK TO STAFF)

OVERSEAS STUDENT TRANSFER POLICY

STUDENT CONTACT POLICY

DEFERMENT, SUSPENSION AND CANCELLATION POLICY

COMPLAINT AND APPEAL POLICY

INTERNATIONAL STUDENT FEE SCHEDULE

TRAINING AND ASSESSMENT POLICY

AGENT LIST

CERTIFICATION POLICY

Forms

RPL AND CREDIT TRANSFER APPLICATION FORM

CRITICAL INCIDENT REPORT FORM

INTERNATIONAL STUDENT REFUND APPLICATION FORM

INTERNATIONAL STUDENT TRANSFER APPLICATION FORM

INTERNATIONAL STUDENT TRANSFER APPLICATION FORM (FROM OTHER PROVIDER)

CHANGE OF INTERNATIONAL STUDENT INFORMATION FORM

DEFERMENT, SUSPENSION AND CANCELLATION APPLICATION FORM

COMPLAINT AND APPEAL APPLICATION FORM

ASSET BORROWING APPLICATION FORM

Key Documents

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RTO Policies and Documents

These documents apply to domestic part.

Policies and Key Documents

Forms

CRICOS Policies and Documents

These documents apply to international part.

Policies and Key Documents

Forms

Key Documents

Audit Report

Quality Assurance Indicator Data

Staff Handbook

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CPC30620 Certificate III in Painting and Decorating

CPC30220 Certificate III in Carpentry

CPC40120 Certificate IV in Building and Construction (Building)

CPC50220 Diploma of Building and Construction (Building)

VIC White Card Course

Red Card to White Card Transfer

DB-L Prescribed Units

Traffic Control Course

Traffic Management Course

EWP Training - under 11 metres

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